Billing Operations Analyst

Summary

Join Twilio as the next Billing Operations Analyst! This role focuses on maintaining external customer email communication, responding to queries, and onboarding customers to Twilio's billing systems. Responsibilities include participating in month-end close processes, managing billing and approvals, and analyzing revenue-related accounts. You will also assist in developing and implementing financial controls and participate in audits. The ideal candidate possesses 1-3 years of experience in an operations role with a strong background in billing, revenue, and order-to-cash processes. Advanced Excel skills and a third-level qualification in Accountancy, Finance, or a related field are required. This remote position is based in Mexico City and may require occasional travel.

Requirements

• 1-3 years experience in an Operations role
• Strong experience in the area of Billings / Revenue / Order to Cash
• Demonstrated problem-solving, strong interpersonal and communication skills
• Solid experience working with large volume transactions with strong attention to detail
• Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS
• Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience
• E-invoicing experience for Mexico
• Excellent written and verbal communication skills in English
• Periodic weekend work will also be required for this role

Responsibilities

• Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries
• Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting
• Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system
• Participating in external and internal audits, as requested

Preferred Qualifications

• Experience working with Oracle, and Salesforce is advantageous, although not essential
• Proficient in Portuguese

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program