Billing Specialist

Summary

Join Bloomerang as a Billing Specialist and become part of a team overseeing the billing process for our nonprofit customers. You will be responsible for setting up new accounts, resolving billing issues, collaborating with stakeholders, and improving billing processes. This role requires 1-3 years of experience in billing or accounts receivable, strong analytical and organizational skills, and excellent communication. Bloomerang offers a competitive benefits package including health insurance, generous PTO, 401k matching, and a fully remote work option. The salary range is $37,000-$55,000, with potential for discretionary bonuses. We are looking for detail-oriented individuals with a positive attitude and a desire to work in a space that impacts non-profit organizations.

Requirements

• 1‐3 years’ experience working in billing or accounts receivables
• Analytical, detail‐oriented, and strong organizational skills
• Ability to pivot and multi-task when needed
• Excellent communication skills. Must be able to provide and receive feedback
• Positive attitude and desire to work in a space that impacts Non-profit organizations

Responsibilities

• Gain a deep understanding of the sales process from contract inception to billing & collection
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service
• Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform
• Research and resolve payment variances by partnering with the customer and account managers
• Look for process improvement and opportunities to automate tasks to streamline
• Manage the billing cases in Salesforce
• Open new accounts as well as make updates to existing accounts
• Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing
• Collaborate with parallel teams to provide support and solve issues
• Assist in various team projects, ad hoc projects and relevant audits
• Working cross functionally with our sales and customer success teams

Preferred Qualifications

Experience with: Ordway, Zuora and Salesforce

Benefits

• You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The salary range for this position is: $37,000 - $55,000. You may also be eligible for a discretionary bonus
• This is a permanent, full-time, fully remote position