Brand Partnerships Associate Manager

Summary

Join iSpot.tv, a leading video advertising measurement company, as a Client Support Specialist. You will be part of a dynamic team, working directly with clients to provide exceptional support and insightful data analysis. Responsibilities include managing client requests, preparing deliverables, extracting data insights, and collaborating with account teams. The ideal candidate possesses strong communication, analytical, and problem-solving skills, along with experience in a client-facing role. A bachelor's degree and 3-5 years of relevant experience are preferred. iSpot.tv offers a competitive compensation package including salary, equity, and standard benefits, as well as a hybrid and flexible work environment.

Requirements

Bachelor’s degree or equivalent

Responsibilities

• Work with a dedicated team on assigned client accounts on day-to-day maintenance and support
• Partner with the account team to professionally handle incoming customer requests and ensure issues are resolved both promptly and thoroughly
• Exhibit ability to manage high volume of incoming requests, communicate and prioritize independently as well as with the broader team to resolve conflicting priorities
• Manage requests for creative pre-ingestion, tracking set up/taxonomy, data questions etc. with the Customer Support team, follow up and escalate to manager as needed
• Prepare weekly, monthly, and ad hoc client deliverables
• Extract data insights from the iSpot /Ace platform and generate unique and compelling insights for customers as needed
• Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV advertising optimization and research
• Proactively reach out to the account team to offer support when bandwidth allows
• Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately
• Support data compilation and analysis for Client Presentations and collaborate with the Account Manager on data-driven story telling
• Demonstrate critical thinking and time management ability in a fast paced environment
• Exhibit passion, curiosity and energy in supporting your internal Account Managers and the clients in making their iSpot experience positive and memorable
• Demonstrate interest in advancing your career to owning your own portfolio of accounts in the future

Preferred Qualifications

• 3 -5 years of market research, marketing, advertising, or related experience
• Knowledge of market research principals

Benefits

• Salary and equity in one of Seattle’s hottest start-ups
• Other standard benefits
• Stock options
• Overtime pay (for non-exempt roles)
• Hybrid & Flexible Workplace Policy