Brand Partnerships Associate Manager

Summary

Join iSpot.tv, a leading video advertising measurement company, and contribute to the success of a thriving start-up. As a Client Support Specialist, you will work with a dedicated team to provide day-to-day maintenance and support for assigned client accounts. You will partner with the account team to handle customer requests, resolve issues, and manage a high volume of inquiries. Responsibilities include preparing client deliverables, extracting data insights, and generating compelling reports. The ideal candidate is a proactive communicator, highly organized, detail-oriented, and possesses strong analytical and problem-solving skills. iSpot offers a competitive compensation package, including salary, equity, and standard benefits, along with a flexible hybrid work environment.

Requirements

Bachelor’s degree or equivalent

Responsibilities

• Work with a dedicated team on assigned client accounts on day-to-day maintenance and support
• Partner with the account team to professionally handle incoming customer requests and ensure issues are resolved both promptly and thoroughly
• Exhibit ability to manage high volume of incoming requests, communicate and prioritze independently as well as with the broader team to resolve conflicting priorities
• Manage requests for creative pre-ingestion, tracking set up/taxonomy, data questions etc. with the Customer Support team, follow up and escalate to manager as needed
• Prepare weekly, monthly, and ad hoc client deliverables
• Extract data insights from the iSpot/Ace platform and generate unique and compelling insights for customers as needed
• Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV advertising optimization and research
• Proactively reach out to the account team to offer support when bandwidth allows
• Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately
• Support data compilation and analysis for Client Presentations and collaborate with the Account Manager on data-driven story telling
• Demonstrate crticial thinking and time management ability in a fast paced environment
• Exhibit passion, curiosity and energy in supporting your internal Account Managers and the clients in making their iSpot experience positive and memorable
• Demonstrate interest in advancing your career to owning your own portfolio of accounts in the future

Preferred Qualifications

• 3-5 years of market research, marketing, advertising, or related experience preferred
• Knowledge of market research principals preferred but not required
• Atlassian Suite: Confluence, JIRA, and Slack
• CRM Tools: Salesforce
• Google Suite
• Microsoft Office Suite, with a heavy emphasis on Outlook, Excel and PowerPoint

Benefits

• Salary and equity in one of Seattle’s hottest start-ups
• Other standard benefits
• Hybrid & Flexible Workplace Policy
• Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee
• Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week
• While those in a role, not office-based and located further away from our offices, will work a fully remote schedule