Business Analyst

Summary

Join Mitratech's global team as a Business Analyst, Support Operations! This role focuses on optimizing operational efficiency and implementing continuous improvement initiatives within our support teams. You will be responsible for ensuring systems and processes function effectively, enhancing service delivery to clients. This involves collaborating with internal and external stakeholders, managing projects, creating documentation, and driving process improvements. The ideal candidate is highly organized, detail-oriented, and possesses strong analytical and problem-solving skills. Mitratech offers a close-knit, globally dispersed team and a diverse and inclusive work culture.

Requirements

• Excellent organizational skills and the demonstrated ability to effectively coordinate, plan, monitor and track projects as described
• Extremely thorough with meticulous attention to detail, a strong sense of responsibility, and a high level of accountability
• A confident, results-driven, self-starter with sound decision-making skills who sets priorities and executes with minimal supervision
• Ability to work with all levels of internal clients
• Team player with strong analytical and problem-solving skills and the ability to negotiate alternative solutions in a diplomatic manner
• Demonstrated success in project coordination with a fundamental knowledge of project planning processes and methodologies

Responsibilities

• Support the end-to-end implementation of new systems and integration of existing systems from initial requirements gathering to configuration, testing, deployment, and user training
• Lead multiple projects in varying phases of implementation simultaneously, ensuring the projects remain on target and deadlines are met
• Drive projects forward by building and managing a realistic schedule and project forecast; facilitate and foster communication within and across teams
• Create and maintain documentation for system configurations, integration workflows, and processes to ensure ease of troubleshooting and future integrations
• Drive internal process improvements and methodology within the support org as needed to ensure successful and satisfied clients
• Works independently and collaboratively on customer-specific solution design and functional configurations
• Supports customization testing, including preparation of test scenarios
• Facilitates communication upward and across internal project team including status of assigned tasks
• Produce high quality presentation materials, reports, workflows, process definitions, and other project artifacts as required
• User management and access control of the support tech stack
• Collaborate with teams across departments to ensure data is correctly integrated between systems and platforms
• Lead the change management process for the support team, ensuring that any new systems, processes, or technologies are effectively implemented with minimal disruption
• Provide training to internal teams on new systems and integrated processes. Offer ongoing support to resolve technical issues and enhance user adoption