Business Development Manager

Summary

Join Sutherland as an Inside Sales Executive and play a pivotal role in expanding our market presence by identifying and developing new business opportunities focused on digital transformation services. Collaborate closely with marketing, solution teams, and delivery leadership to generate pipeline opportunities, qualify leads, and support deal progression. Leverage your deep understanding of digital customer experience, AI-driven solutions, and data analytics to build compelling value propositions. Engage with C-suite stakeholders to influence digital transformation agendas and drive revenue growth. This role requires strong consultative selling skills, data-driven decision-making abilities, and a deep understanding of the digital landscape.

Requirements

• Bachelor's or master's degree in business, Data Science, Technology, or related field
• Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment
• Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms
• Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies
• Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases
• Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends
• Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics
• Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly
• Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration
• Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers

Responsibilities

• Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting
• Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure
• Consultative Solution Selling: Position Sutherland’s digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges
• Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions
• Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas
• Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies
• Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions
• Operational Excellence : Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates

Preferred Qualifications

Familiarity with BPO, IT services, or enterprise solutions preferred