Business Development Specialist - French Speaker

Summary

Join Tide's Onboarding Team as a Business Development Executive and drive market expansion by engaging with prospective SME members. Convert leads into active members by providing support and guiding them through the application process. Build strong relationships with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services. Ensure compliance and troubleshoot issues by working with KYC agents and ensuring regulatory requirements are met. Maximize upselling opportunities by staying up-to-date with product offerings and using a consultative sales approach. Provide valuable insights by gathering feedback from potential members and sharing it with internal teams to drive continuous improvements.

Requirements

• Has native-level proficiency in spoken and written French to engage effectively with our target market
• Brings experience in telesales, business development, or customer service, with a proven ability to convert leads into customers
• Is target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities
• Is a proactive self-starter, comfortable working in a fast-paced and evolving environment
• Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics
• Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns
• Has strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes

Responsibilities

• Drive market expansion – Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs
• Convert leads into active members – Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience
• Build strong relationships – Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services
• Ensure compliance and troubleshooting issues – Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met
• Maximize upselling opportunities – Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members
• Provide valuable insights – Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements

Preferred Qualifications

• Has knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector
• Has experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave