Business Finance Specialist

Summary

Join Tide's new Sales Team as a Business Finance Specialist and provide best-in-class card acquiring and revenue-based financing solutions to small business customers. Help customers select the right POS device and identify the best financing solution based on their card revenue. Through effective conversations, understand customer needs and match them with the best product and lender. Tide offers flexible working arrangements, including remote work and the ability to work from different countries for up to 90 days a year. The role involves managing customer applications, understanding card acquiring needs, articulating Tide and Funding Options propositions, outbound calling, collaborating with marketing teams, and maintaining accurate customer information in Salesforce. Tide is committed to providing a 5-star customer experience and fostering a collaborative and inclusive work environment.

Requirements

• Ideally you have some experience of either card acquiring, POS devices or commercial finance or at least 12 months experience in a customer facing sales role
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution

Responsibilities

• Contact, engage and manage our Small Business customers through their application process, from application to activation
• Understand their card acquiring needs, their current and future card revenues to find the best solution for their requirements
• Become confident in articulating the Tide and Funding Options propositions and services; focused on our card acquiring (point of sale) and revenue based finance propositions
• Outbound calling of prospect customers
• Working closely with our Lead Generation and marketing teams, including providing feedback and advice where appropriate
• Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the revenue based finance options available to customers as well as the different point of sale (POS) options we offer
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition
• Actively share stories and successes to the wider organisation through relevant comms channels

Benefits

• Competitive salary
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave
• Share options
• Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year