Business Manager

Summary

Join ServiceNow as a Business Manager to lead and execute high-impact initiatives, partnering with the GEO Leader to frame GEO-specific strategies. You will identify and prioritize key business initiatives across various teams, collaborate with the CEG Product Strategy Leadership Team, and provide data-driven analysis to support decision-making. Responsibilities include overseeing critical projects, facilitating communication between the CEG and other functions, and managing budget and investments. You will also drive enablement initiatives, support the GEO Leader in various tasks, and proactively identify process improvements. This role requires strong business acumen, experience in managing cross-functional teams, and excellent communication skills. The ideal candidate will be resilient, analytical, and data-driven.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 10+ years of experience in business management, operations, or executive support roles
• Proven ability to align strategy with execution in customer-facing and services organizations
• Experience influencing senior stakeholders, driving strategic initiatives, and managing interdepartmental relationships
• Strong business & financial acumen, with experience in budget management, headcount planning, and investment tracking
• Expertise in data-driven decision-making
• Strong understanding of change management methodologies and process optimization
• Ability to navigate complex, global environments, working across multiple geographies and time zones
• Excellent written and verbal communication skills, with a strong ability to craft executive-level reports and presentations
• Proven track record in project coordination, cross-functional collaboration, and operational execution

Responsibilities

• Lead and execute high-impact, cross-functional initiatives both within the GEO and globally
• Partner closely with the GEO Leader to frame GEO-specific initiatives, distilling complex issues into actionable insights
• Identify and prioritize key business initiatives across various cross-functional teams, including GPC, Solution Consulting, Solution Sales, and Marketing
• Collaborate with the CEG Product Strategy Leadership Team to own and deliver key HQ initiatives in the GEO
• Provide data-driven analysis and insights to support decision-making and drive operational efficiency, working alongside the GEO Operations Leader
• Work closely with all GEO corresponding Business Managers and Product & Strategy LT to identify how we can leverage all the developed GEO capability globally
• Assist in the implementation of high-priority initiatives, collaborating cross-functionally with leaders and teams within GEO across CEG & Cross function
• Oversee critical projects, ensuring alignment with CEG objectives and driving execution
• Support GEO leader and LT in developing initiatives that address market opportunities and risks in GEO as well as cross collaboration initiatives across the cross GEO cross functions
• Facilitate communication between the CEG and all Cross Functions and broader business, ensuring alignment on key initiatives
• Act as a bridge between leadership and operational teams, providing clarity on business priorities
• Align strategy and execution across CEG teams in GEO GTM, Delivery, Customer Success, Renewals and Customer Health ensuring clear prioritization and alignment, priming and driving seamless initiative execution
• Serve as a subject-matter expert, managing inquiries, developing action plans, and overseeing communication strategies
• Support the GEO Leader and Head of GEO Operations to partner with the finance team to manage budget, headcount, and investments, ensuring alignment with business targets and cross-functional priorities
• Oversee daily operations and escalations, collaborating with senior managers and department leaders for effective issue resolution and tracking
• Work with the Operations team to embed and manage Geo reporting, scorecards, dashboards, and performance tracking
• Act as the key interlock with GPC, ensuring seamless execution of Partner engagements
• Drive enablement initiatives across all roles, maintaining strategic alignment
• Support Geo Lead on all Customer and Partner Interactions; prep meeting, follow up, documentations to ensure fast progress on agreed actions
• Support Geo Lead in the preparation of internal presentations, business cases, Town Halls, Leadership Team events
• Proactively identify and drive process improvements, change management initiatives, and efficiency gains across GEO in partnership with APAC Head of Operations
• Plan and facilitate leadership meetings, ensuring discussions are efficient and impactful
• Prepare strategic documentation, recommendations, and presentations to support GEO initiatives
• Manage executive schedules in partnership with Executive Assistant prioritising high-impact initiatives
• Ensure leadership meetings are structured, goal-oriented, and results-driven
• Manage Geo rhythm of business in conjunction with HR, Finance, Operations, Communications and other cross functional teams to ensure efficiency and clarity of expectations
• Act as an internal influencer, fostering collaboration and a high-performance culture
• Oversee executive onboarding, ensuring new leaders integrate smoothly and align with company goals and expectations
• Act as a proxy for the GEO leader when they are unable to attend events or meetings

Preferred Qualifications

• 5+ years in management consulting, experience within high-growth, technology, or SaaS business desirable
• Resilient & Composed: Inspires confidence, remains steady under pressure, and serves as a trusted partner to the GEO Leader, GEO LT, and key stakeholders
• Analytical & Data-Driven: Leverages data and insights to solve strategic and operational challenges
• Financially & Commercially Astute: Strong understanding of finance, business strategy, and commercial acumen
• Strong Communicator & Stakeholder Manager: Synthesises complex information with clarity, ensuring alignment across teams and executives