Octopus Energy is hiring a
Business Operations Energy Specialist, Remote - United Kingdom

Summary

The job is for an Energy Specialist at Octopus Energy for Business (OEB). The role involves handling customer inquiries via phone and email, managing complaints, billing and account maintenance, and upskilling in different tariffs and government schemes. The employee will also have the opportunity to work on projects and receive additional training.

Requirements

• Excited to help customers
• Open-minded
• Approachable
• Inclusive
• Dedicated to sustainability
• Committed to improvement
• Strong work ethic

Responsibilities

• Handle customer inquiries via phone and email
• Manage complaints
• Billing and account maintenance
• Upskill in different tariffs
• Learn about different government schemes and their impact on customers
• Suggest improvements to make it better for business customers and the way we work