Business Operations Manager

Summary

Join Earnest, a company dedicated to making higher education more accessible and affordable. As the Business Operations Manager, you will report to the General Manager and play a crucial role in driving growth and efficiency improvements. You will lead business initiatives, collaborate with cross-functional teams, manage external partnerships, and optimize team performance. This role requires significant experience in strategic consulting, investment banking, or related fields, along with strong problem-solving and communication skills. Earnest offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• 5+ years of experience in strategic consulting, investment banking, corporate strategy, business operations, or product management
• Proven ability to solve complex problems in fast-paced environments and drive business outcomes
• Strong organizational, communication, and project management skills, with a history of working with cross-functional teams and executive stakeholders
• A self-starter with the ability to execute complex projects with minimal guidance

Responsibilities

• Assist the General Manager in identifying business trends and opportunities for growth and efficiency improvement
• Act as an internal consultant, collaborating with multiple stakeholders to optimize team efficiency
• Lead business initiatives from conception through implementation, managing business case development, scope, costs, risks, decisions, and milestones
• Collaborate cross-functionally with Product, Design, Engineering, Marketing, Operations and Data & Analytics to drive growth initiatives
• Manage the relationship with external banking partners, ensuring regular check-ins, approvals for marketing materials, and updates on results
• Shape the future of Earnest's Student Lending and Refinancing businesses by driving key growth initiatives
• Optimize team efficiency and enhance operational outcomes
• Influence executive decision-making through strategic project insights and recommendations
• Strengthen external partnerships, leading to improved results and business growth
• Achieve measurable success through key performance indicators and business performance metrics

Preferred Qualifications

• Experience in the financial services or consumer lending industry
• MBA preferred

Benefits

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave