Business Operations Manager

Summary

Join Natera's high-performing BizOps team as an experienced Manager, Business Operations. This role involves driving strategic insights, optimizing processes, creating scalable reporting solutions, and managing cross-functional projects. You will bridge the gap between business and technical stakeholders, ensuring intuitive reporting and impactful processes. The ideal candidate possesses technical expertise, strategic vision, and a proactive mindset to deliver scalable, sustainable, and actionable data solutions. You will work on projects such as increasing patient/physician retention, lowering test turnaround time, and developing self-service reporting data tools. Natera offers competitive benefits, including comprehensive medical, dental, vision, life and disability plans, free testing for employees and their families, and fertility care benefits.

Requirements

• Bachelor’s degree in Business, Data Science, Computer Science, or a related field; advanced degree preferred
• 8+ years of experience in data modeling, business intelligence, or data architecture, including healthcare or diagnostics experience
• Proficiency with data modeling tools (e.g., ER/Studio, Lucidchart)
• Proficiency with data visualization tools (e.g., Power BI, QlikSense)
• Strong SQL skills and database management experience (e.g., Snowflake, SQL Server)
• Proven ability to translate complex business requirements into actionable solutions
• Experience leading cross-functional initiatives with VP-level engagement
• Familiarity with integrated ecosystems like Salesforce, Workday, LIMS, Smartsheet, and ERP systems
• Excellent problem-solving, communication, and stakeholder management skills

Responsibilities

• Identify broken or inefficient processes and propose solutions. Lead solution development and rollout
• Facilitate VP-level working groups to drive cross-functional processes
• Build and maintain Power BI dashboards to provide actionable insights
• Partner with stakeholders to anticipate reporting needs and proactively design solutions
• Shift teams from reactive to proactive reporting by delivering scalable and user-friendly tools
• Support stakeholders in understanding data structures and gaining autonomy in reporting
• Act as a liaison between business teams and IT/Engineering, translating non-technical requirements into actionable solutions
• Address data relationship inconsistencies and optimize data pipelines for seamless reporting
• Minimize manual data entry by standardizing data elements, processes, and relationships
• Where possible, inform the strategic direction of data architecture across applications
• Identify overlapping application needs across teams to streamline reporting and application use
• Provide expertise in system configuration and reporting best practices
• Champion data governance best practices, including stewardship and lifecycle management

Preferred Qualifications

• Experience in healthcare/biotech industries; oncology experience is a major plus
• Background in consulting with a focus on data-driven or operational projects
• Knowledge of diagnostics workflows, including LIMS and clinical trial databases
• Proficiency in programming languages (e.g., Python) for data workflows
• Experience with code repositories and version control systems

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program