Business Operations Manager

Summary

Join RemoFirst, a rapidly growing company revolutionizing the global employment landscape, as a Business Operations Manager. You will play a crucial role in optimizing internal processes, enhancing stakeholder onboarding, and ensuring efficient platform utilization across all departments. This position requires strong collaboration with Customer Success and Finance teams, overseeing operational systems, and escalating client concerns. You will leverage operational data to drive improvements and maintain smooth workflows. RemoFirst offers a dynamic startup environment, competitive compensation, 100% remote work, and a generous PTO policy.

Requirements

• 2-3 years of experience in Business Operations Manager related roles in the software industry
• Strong knowledge in employment laws and payroll operations
• Upper-Intermediate English

Responsibilities

• Create & optimize the processes within the Operations Department
• Create & monitor performance metrics
• Improve the onboarding of the stakeholders to the platform
• Ensure that all of the stakeholders use the platform efficiently
• Constantly monitor efficiency within the department and develop ways to make them more effective
• Close cooperation with the Customer Success and Finance departments on the day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Offer operational data and insights for establishing and evaluating improvement strategies and tactics
• Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations
• Track day-to-day escalations that arise in the operations department
• Establish a safe, healthy, and inclusive work environment
• The main point of contact for external stakeholders

Preferred Qualifications

• A finance background and experience in a fast-paced startup environment
• Experience in an EOR

Benefits

• Competitive compensation
• Work equipment
• 100% remote work
• Generous PTO policy
• Health insurance