Business Operations Manager

Summary

Join Viator, a Tripadvisor company, as a Business Operations Manager and drive the operational success of our fast-growing B2B distribution partnerships team. You will be responsible for preparing materials for QBRs, defining tools to drive growth, building performance dashboards, collaborating with cross-functional teams, and building scalable process improvements. This highly execution-focused role requires strong analytical skills, proficiency with analytics tools, and experience with Salesforce. You will provide operational support and coaching to account management teams. Viator offers a competitive salary, performance bonuses, equity, development programs, health insurance, paid time off, a lifestyle reimbursement benefit, and an employee assistance program.

Requirements

• 4+ years of experience in business operations, preferably with a focus on global markets
• Proficiency with analytics tools (e.g. SQL, Tableau) to build dashboards and generate performance insights
• Hands-on experience with Salesforce as a user, with the ability to troubleshoot issues and support system optimization
• Demonstrated ability to analyze data, monitor team performance, and deliver actionable insights that drive results
• Proven track record of managing tasks efficiently and achieving results in a fast-paced, goal-oriented environment
• Strong collaboration skills to work effectively with cross-functional teams and provide hands-on operational support to B2B stakeholders
• Resourceful in identifying and resolving operational challenges, with a focus on execution and achieving efficiency

Responsibilities

• Prepare materials and insights for QBRs consolidating key data and leveraging dashboards to help sales teams evaluate past performance and plan for future objectives
• Define and develop levers and tools to drive profitable growth with our distribution partners
• Build and maintain dashboards and reports to track performance metrics, providing visibility into team progress and pacing against targets
• Collaborate with cross-functional teams (e.g., Marketing, Finance, Product) to align on operational priorities and ensure the smooth execution of initiatives
• Build scalable process improvements to streamline workflows, eliminate inefficiencies, and ensure scalable growth for B2B operations
• Provide hands-on coaching, operational support, troubleshooting issues, and enabling account management teams with the tools and resources they need to succeed

Benefits

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas