Business Process Automation Specialist

Summary

Join Nansen, a blockchain analytics platform, as a Business Process Automation Specialist in our Revenue Operations team. You will develop internal AI agent tools using low-code platforms to support Sales, Marketing, Customer Support, and Revenue Operations. Your work will focus on automating tasks, enhancing efficiency, and providing business value. This full-time, remote position is ideally based in Singapore or within the Asian timezone. The role involves collaborating with revenue team leaders, testing and refining AI agents, and creating training materials. Visa sponsorship is not available.

Requirements

• Experience with low-code automation tools (Zapier, Make, n8n, etc.) and API integrations
• Familiarity with CRM, marketing automation, or support platforms (e.g., Salesforce, Zendesk, Braze)
• Strong problem-solving skills and analytical thinking
• Understanding of business processes in Sales, Marketing, or Customer Support
• Excellent communication and collaboration skills, especially with revenue teams

Responsibilities

• Develop AI agent tools to support cross-functional stakeholders - Sales, Marketing, Customer Support, and Revenue Operations teams
• Create AI solutions using low-code platforms (e.g., Zapier, n8n) that help automate lead qualification, marketing content generation, customer inquiries, and revenue reporting
• Build tools that enable sales and marketing teams to leverage AI capabilities
• Integrate AI agents with internal systems
• Implement dashboards to track AI agent performance and business impact
• Collaborate with revenue team leaders to understand their workflows and pain points
• Test and refine AI agents based on user feedback from revenue teams
• Document how to use AI tools and create training materials for non-technical users
• Keep up with advancements in AI for sales and marketing applications
• Troubleshoot issues reported by revenue teams and improve AI tool functionality

Preferred Qualifications

• 2-3 years of experience in RevOps, Marketing, or Sales
• Programming skills (Python, JavaScript, or similar)
• Basic understanding of AI/ML concepts, including NLP and LLMs
• Experience with business intelligence or analytics tools
• Interest in prompt engineering and LLM optimization
• Background in Computer Science, Engineering, or a related field (or equivalent experience)

Benefits

• Competitive salary and equity package
• Remote work environment with a flexible schedule
• Opportunity to work in a rapidly growing and cutting-edge industry
• Collaborative and supportive company culture
• Opportunities for personal and professional growth as the company scales
• Exposure to a global network of industry experts, partners, and influencers