Business Process Manager, Automation and AI Integration

Summary

Join us in transforming the way the world gifts. At Lovingly, every action we take reflects our mission to create and share meaningful moments. We are proud to be an equal opportunity employer, committed to a diverse and inclusive workplace.

Requirements

• 5+ years in business process management with demonstrated success in automation and AI integration
• Proficiency in tools such as PowerAutomate, Make, and Zapier, with expertise in process mapping and data analysis
• Strong communication and interpersonal skills to engage with diverse teams and promote widespread adoption of new technologies

Responsibilities

• Map, analyze, and refine existing business processes to eliminate inefficiencies and redundancies
• Implement and manage automation tools, focusing 50-60% of your work on AI integration, such as ChatGPT, LLMs, and RPA tools, to elevate workflow efficiency
• Lead cross-departmental collaboration, ensuring that AI solutions align with business objectives and foster team-wide adoption
• Establish KPIs and monitor the performance of automated processes, iterating solutions to meet evolving business needs
• Conduct training and promote a culture of innovation through regular workshops to develop AI competency across teams

Benefits

• 22 days of PTO, usable as you wish!
• 12 paid holidays
• Comprehensive health, dental, and vision insurance
• 401k with a guaranteed 3% salary contribution
• Opportunities for professional development and a 25% tuition discount at Marist College (including online programs)