Business Systems Analyst

Summary

Join Sense's Business Operations team as a B2B Business Systems Analyst. This role requires deep experience in Salesforce CRM administration and Account Based Marketing. You will consult with stakeholders to identify system needs, design and implement processes and reporting, and maintain the Salesforce instance. The ideal candidate possesses strong technical skills, excellent communication abilities, and a collaborative spirit. Sense offers competitive compensation, generous healthcare benefits, stock options, and a 401k match. The position is open to in-office, remote, and hybrid candidates.

Requirements

• 6+ years of experience in Salesforce administration and customization
• Hands-on experience configuring and managing salesforce instances - roles and profiles, sandbox and deployment management, custom schemas, flow builder, and knowledge of schema best practices
• Strong understanding of B2B and ABM software ecosystems and best practices
• Ability to work independently on technical problems as well as collaborate with sales, marketing, and finance leadership to drive projects to completion
• Excellent communication, problem-solving, and analytical skills with high attention to detail and the propensity to ask “why.”
• Strong attention to detail and desire for accurate, updated information in all our systems

Responsibilities

• Work with stakeholders across the organization to consultatively identify sales and marketing system needs, document and prioritize them, and work to execute over time
• Design and implement whole funnel processes and reporting to support multiple sales teams with unique needs
• Manage and maintain our Salesforce instance, as front-line administrator and internal system expert, including user provisioning, roles, and profiles, customizing records and layouts, maintaining data quality, as well as end-user training and education
• Research, select, implement, and support new and existing integration apps between systems, including sales activity tracking, order management, and marketing systems
• Support the Sales and Finance teams through deal pipeline and contracting

Preferred Qualifications

• Salesforce Certifications: Admin, Developer, etc
• SQL and database experience to collaborate with our internal data team as they build cross-company reporting

Benefits

• Flexible time away policy
• Paid parental leave
• Competitive compensation and generous healthcare benefits
• Stock Options and 401k with up to 10k match
• Open to in-office, remote, and hybrid candidates