Card Operations Manager

Summary

Join Lead Bank as their Card Operations Manager and provide strategic leadership and oversight for the company’s card programs, including BIN Sponsorship initiatives. Manage Card Program Managers to ensure successful development, implementation, and continuous improvement of credit, debit, and prepaid card programs. Define and execute the strategic vision for card programs, aligning with broader business goals. Oversee the end-to-end lifecycle of card programs, ensuring compliance and risk mitigation. Act as the primary liaison with executive leadership, card networks, financial institutions, and vendors. Oversee relationships with card issuers, payment processors, and BIN sponsors. Ensure all card programs adhere to regulatory requirements and industry best practices. This senior role requires deep expertise in card payment networks (Visa, MasterCard), strong leadership skills, and a proven track record in driving program growth and operational excellence.

Requirements

• Bachelor’s degree in Business, Finance, or a related field
• Minimum 8-10 years of experience in card program management, financial services, or payments industry, with at least 3 years in a leadership role
• Deep knowledge of card payment systems, BIN sponsorship, and regulatory environment
• Experience working directly with Visa, MasterCard, or other card networks
• Familiarity with prepaid, debit, and credit card product development
• Knowledge of payment processing technologies and fintech innovations
• Proven leadership skills with experience managing and developing high-performing teams
• Strong strategic thinking and decision-making capabilities
• Excellent project management and organizational skills
• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
• Demonstrated ability to manage complex vendor and partner relationships
• Data-driven mindset with strong analytical skills
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

Responsibilities

• Lead, mentor, and develop the Card Program Managers to ensure high performance and professional growth
• Foster a collaborative and innovative team environment
• Define and execute the strategic vision for the company’s card programs, aligning with broader business goals
• Guide the Card Program Managers in developing and implementing program strategies that enhance customer satisfaction and drive revenue growth
• Oversee the end-to-end lifecycle of card programs, ensuring robust program governance, compliance with regulatory and industry standards, and risk mitigation
• Act as the primary liaison with executive leadership, card networks (Visa, MasterCard), financial institutions, and key third-party vendors
• Ensure alignment of program objectives and seamless collaboration
• Oversee high-level relationships with card issuers, payment processors, BIN sponsors, and other critical partners
• Ensure all card programs adhere to regulatory requirements, industry best practices, and internal policies
• Stay current on evolving regulations and guide the team in maintaining compliance

Preferred Qualifications

Experience leading a team

Benefits

• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth