Care Coordinator

Summary

Join Mae, a venture-backed digital health solution, as a Care Coordinator passionate about maternal health equity. You will support Medicaid payer pilots and member engagement, focusing on improving Black maternal health outcomes. Responsibilities include conducting needs assessments, managing care plans and referrals, and acting as a liaison between members, the Mae team, and partner care management teams. You will manage communication with members, promote benefit utilization, and identify quality of care issues. This contract position requires 3-5 years of experience in a healthcare-related field and strong communication skills. Flexible hours are allowed, though occasional evening hours may be required.

Requirements

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Comfort managing outreach responsibilities across different clients
• 3-5 years experience in social work, nursing, or healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Strong written and verbal communication and presentation skills

Responsibilities

• Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilizes influencing / motivational skills to ensure maximum member engagement
• Helps member actively participate with their provider in healthcare decision-making
• Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
• Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
• Manage communication and relationship (phone, e-mail, presentations) with member
• Promote appropriate use of clinical and social structural benefits among members
• Identifies and escalates quality of care issues through established channels
• Facilitates a team approach and educates team on member-focused approach to care
• Identifies high-risk factors and service needs that may impact member outcomes and care plan components

Preferred Qualifications

Birthwork / Doula experience

Benefits

• Flexible hours allowed, though occasional evening hours may be required
• Hourly rate $32 - $38, depending on experience and qualifications