Care Coordinator

Summary

Join Wellthy, a company dedicated to helping people manage their healthcare needs, as a Care Coordinator! You will work remotely, assisting families across the US with care planning and coordination. Responsibilities include managing medical bills, scheduling appointments, and collaborating with a support team. A bachelor's degree and 4-6 years of healthcare experience are required. Wellthy offers a competitive salary, comprehensive benefits, and professional development opportunities. This is a fully remote position, but some states are excluded. Apply today and become a Wellthian!

Requirements

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar.  Advanced degrees are a plus
• A minimum of 4-6 years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector and communicating in a way that is empathetic, easy to understand and thorough
• Experience developing and facilitating care plans
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member
• Adaptable and able to work efficiently while managing up to 50 care projects with care and compassion
• Experience creating high-touch customer journey experience

Responsibilities

• Help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
• Work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point
• Have a strong understanding and be sensitive to the care needs of a working family
• Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Preferred Qualifications

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Benefits

• Salary Range: $24.00 - $27.00 per hour of work (including training)
• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave