Remote Care Coordinator
at Unite Us

Summary

Join Unite Us as a Care Coordinator and support Premium customers by utilizing the Unite Us Platform, offering guidance to provide quality care coordination. As a platform expert, interact directly with clients seeking services and partners providing resources.

Requirements

• Experience in navigating social services as an individual, case manager, social worker, care navigator
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Responsibilities

• Follow contractual requirements for Care Coordination customers’ clients who may be seeking assistance in areas such as housing, transportation, mental health, employment, benefits, financial assistance and other services
• Conduct basic intake and needs assessment for clients seeking assistance
• Connect clients with the most appropriate services based on their needs, eligibility, and geographic preference
• Correspond with service providers to facilitate a seamless experience for clients seeking services when applicable
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services and programs to understand community issues and build relationships with other users of the Unite Us platform

Benefits

Remote work