Remote Care Coordinator
at Tia

Summary

Join Tia as a Care Coordinator I and be every member's partner in their health and wellness journey, helping them navigate the healthcare system and ensuring a concierge-level experience. You'll collaborate with medical professionals, specialists, and other stakeholders to ensure seamless care coordination for our members.

Requirements

• High school diploma or equivalent required
• 1-2 years of experience in a healthcare contact center or related field
• Comfortable with a fast-paced environment and frequent change and Energized by metrics
• Understanding of healthcare processes, medical terminology, and member engagement in a healthcare context
• Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be attentive to detail
• Knowledge in using contact center software, member relationship management (CRM) systems, and/or Google Workspace
• Good problem-solving skills and the ability to remain composed in high-pressure situations
• Solution-oriented: Will seek answers to your questions, whether through SOPs or through other team members
• Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations, such as HIPAA

Responsibilities

• Collaborate closely with medical professionals, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members
• Member Care Coordination: Collaborate closely with medical professionals, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members
• Day-to-day member communications - managing member questions & feedback, and resolving member concerns (chat & phone support)
• Coordinates with other resources and providers to ensure smooth continuum of care for patients
• Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc
• The Care Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up
• Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met
• Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging
• Scheduling appointments across all of Tia’s service lines
• Internal referrals for Tia services - i.e. primary care, acupuncture, therapy, massage, etc
• Care plan follow-ups
• Tech troubleshooting

Benefits

• Free Tia membership
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401k program (no matching at this time)
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