Care Coordinator

Summary

Join Unite Us as a Care Coordinator and play a pivotal role in supporting customers by leveraging the Unite Us Platform to deliver high-quality care coordination services. You will manage a caseload, conduct client assessments, collaborate with partner organizations, and ensure seamless care coordination. This role requires experience in social services, strong communication skills, and the ability to navigate complex systems. As a remote position, you'll enjoy flexible time off, comprehensive benefits, and the opportunity to make a real difference in the lives of vulnerable populations. Unite Us offers a supportive and inclusive work environment with opportunities for professional growth. The ideal candidate is empathetic, a quick learner, and passionate about helping others.

Requirements

• Minimum of one year of experience in navigating social services as an individual, case manager, social worker, or care navigator worked at community based org, knows the landscape
• Empathy and passion for helping vulnerable populations
• Quick learner who is excited to become an expert in new technologies
• Flexible, meeting the needs of the dept. Shift priorities/balance/bounce
• Ability to set priorities and work independently while following standard operations procedures
• Friendly and compassionate; comfortable communicating directly with clients in need and community-based organizations
• Resourceful and fast-paced; able to conduct quick, exhaustive online research

Responsibilities

• Manage a caseload of customers' clients that averages 50 referrals completed weekly. This will comprise initial calls, assessments, follow-up, and closing the loop with partner organizations
• Utilize the Unite Us Platform to facilitate seamless care coordination services for customers, ensuring contractual requirements are met
• Conduct intake and needs assessment screenings for clients seeking assistance to understand their needs and preferences for care coordination services
• Collaborate with partner organizations to identify and connect clients with the appropriate services based on their needs, eligibility, and geographic preference
• Serve as a liaison between clients and service providers to ensure effective communication and coordination of care
• Conduct follow-up with clients and service providers to ensure receipt of services/benefits
• Under the social services landscape and provide supportive feedback to community-based-organizations serving Care Coordination clients to ensure network standards are met
• Continuously expand knowledge of community resources, services, and programs to understand community issues and build relationships with other users of the Unite Us platform
• Be a champion of customer-centric culture and deliver excellence in customer experience by meeting and exceeding service expectations and solutioning workflows that drive impact
• May support special projects and backend workflows that help drive success for customers, communities, and consumers

Preferred Qualifications

• A degree in social work or a relevant field
• Clinical credentials
• Case mgmt/Care Coord cert/CHW

Benefits

• Medical, Dental, and Vision
• We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits
• Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members
• Flexible Time Off
• Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays
• Paid Parental Leave
• Adoptive parents are included
• Employee Resource Groups
• Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education
• Spending Accounts
• We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match
• Enjoy matching, immediate vesting and financial wellness resources
• Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and you dependents
• Disability Coverage
• Accident Insurance
• Pet Insurance
• As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies