Care Pharmacist

Summary

Join Mixlab, a rapidly growing veterinary compounding pharmacy, as a part-time Care Pharmacist. You will be responsible for providing exceptional customer service to veterinarians and pet owners, handling prescriptions, and ensuring smooth pharmacy operations. This role requires licensure in both CA and NY, experience in non-sterile compounding (veterinary preferred), and impeccable attention to detail. You'll work in a fast-paced, team-oriented environment, communicating effectively with clients and colleagues. Mixlab offers competitive pay, comprehensive benefits including 100% employer-paid health insurance, paid time off, and various other perks. If you're a passionate, detail-oriented pharmacist who loves pets, this is the perfect opportunity for you.

Requirements

• Be a licensed certified pharmacist in NY and CA, in good standing with all State Boards of Pharmacy
• Have formal training in non-sterile compounding or equivalent experience
• Have impeccable attention to detail and incredibly high standards for accuracy and quality
• Be collaborative and have a desire to work in a team-oriented, fast-paced, startup environment
• Solve problems and make decisions under pressure while remaining calm, supportive, and understanding to clients
• Have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure
• Have the ability to empathize during difficult conversations and prioritize pet parents needs
• Have excellent communication skills - both written & verbal
• Have the ability to learn and adapt to changing software and platforms
• Have flexibility to work nights, weekends, and holidays
• LOVE PETS and their people!

Responsibilities

• Professionally communicate with veterinarians and clients to get their furry family members their prescriptions in a timely manner
• Handle phone calls, emails, and text messages from veterinarians and vet practice staff to answer questions, take information for new prescriptions, or provide status updates on orders
• Take prescriptions over the phone or by electronic means and enter orders into our proprietary workflow system
• Call vet practices when additional information or authorization is needed, or to relay client questions or concerns
• Counsel clients on different medications, needs, usages, and instructions
• Monitor our CRM and respond to prescriber and client requests
• Quickly and efficiently handle communication with customers by responding to phone calls, text messages, or emails to answer questions, solve problems, and ensure that all of our customers’ needs are met
• Call customers when additional information is needed regarding their medication
• Inform customers of Mixlab’s values, policies and procedures, and occasionally “sell” Mixlab to new customers who are considering switching
• Work closely with the lab and logistics teams to ensure orders are accurately scheduled and delivered to clients on time
• Communicate with other Mixlab pharmacists, technicians, and couriers to ensure that we always deliver on our promises to clients
• Use multiple online systems and platforms to find information, troubleshoot and solve problems, create and process orders, track deliveries, etc
• Create prescriptions and online orders responsibly and correctly with extreme attention to detail
• Process payment information and schedule deliveries based on Mixlab’s delivery schedule and customer preference
• Work together with team members to ensure all orders are placed and all needs are met on a daily basis

Preferred Qualifications

Have veterinary compounding experience

Benefits

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases
• Company Stock Options
• Pre-tax commuter benefits, dependent care, HSA and FSA
• Employer-paid short and long-term disability leave, parental leave, and life insurance
• 401k with $300/year match
• Referral bonus payouts of up to $1,000 for a successful referral
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo
• Discounts on many items through Perkspot
• $60 - $65 an hour