Carrier Manager

Summary

Join Shippo, the shipping layer of the internet, as a Carrier Manager to own key components of our global carrier network. Manage carrier performance, maintain strong relationships, and contribute to internal processes ensuring high-quality shipping for merchants. You will work independently, manage carrier relationships, contribute to high-value projects, and influence cross-functional outcomes. Collaborate with internal teams (Product, Engineering, Support, Sales) and external carrier partners to resolve issues, improve performance, and align on priorities. Your work directly contributes to team OKRs and business objectives. This role requires 3–5 years of experience in partner management, strong organizational skills, and proactive problem-solving abilities. Shippo offers competitive compensation, excellent benefits, and a flexible work environment.

Requirements

• 3–5 years of experience in partner management, partner success, or account management roles, preferably in logistics, e-commerce, or SaaS
• Strong organizational skills, with the ability to manage multiple projects and competing priorities independently
• Proactive problem-solver who considers root causes, gathers input from various sources, and drives complex issues to resolution
• Familiarity with API documentation and moderate technical fluency to support technical discussions or troubleshoot partner-reported issues
• Clear communicator who contributes relevant information to facilitate decision-making and cross-functional alignment
• Strong customer-first mindset, with an understanding of both carrier and merchant priorities
• Proven ability to build rapport and work effectively across teams and with external partners

Responsibilities

• Own the day-to-day relationship with a portfolio of domestic and/or international carriers, ensuring service quality and issue resolution
• Take ownership of key carrier initiatives, such as performance monitoring, compliance reviews, or issue triage workflows
• Identify and track carrier KPIs, surfacing trends or performance gaps, and proactively driving improvements
• Communicate effectively with both technical and non-technical stakeholders to resolve carrier-facing issues
• Maintain accurate documentation for integrations, issue-handling workflows, and operating procedures
• Participate in or lead straightforward carrier projects (e.g., Carrier QBRs, Partner introductions, New product scoping )
• Act as a liaison between internal teams and carrier partners, helping to translate strategic priorities into actionable tasks
• Collaborate cross-functionally to ensure ongoing platform compatibility and alignment with the merchant experience

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working
• One week-long company wide winter shutdown
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings