Carrier Manager

Summary

Join ZigZag Global as their Carrier Manager, a permanent, full-time, remote position based in the UK. You will own the operational relationships with carriers, ensuring best-in-class performance in service, cost, and customer experience. Responsibilities include managing strategic carrier relationships, negotiating contracts, and developing capacity plans. You will also support other ZigZag teams and analyze business processes to define effective returns solutions. The ideal candidate possesses experience in carrier, account, or supply chain management within retail or high-volume logistics, along with strong negotiation and leadership skills. Dedication to positive impact and tenacious problem-solving are also key attributes. This role offers various benefits, including private health insurance, an employee referral bonus scheme, and a generous leave policy.

Requirements

• Carrier, Account, Contract or Supply Chain Management in retail, e-commerce or high- volume logistics
• Experience implementing new carriers / carrier services
• Excellent commercial awareness & customer service skills
• Strong negotiation and leadership skills
• Detail oriented, solutions focused approach
• Excellent written and spoken English
• Ability to manage and coordinate multiple competing priorities and projects in a fast- paced operation
• Dedication to Positive Impact : Showcase a commitment to making a positive impact, recognizing the value of individual contributions in building a workplace where everyone feels appreciated and valued
• Tenacious Problem-Solving : Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles

Responsibilities

• Own the operational relationship with & be the business expert for your carriers
• Ensure they deliver best-in-class performance for service, cost & customer experience
• Be the escalation point for carrier service issues, implementing & managing improvement plans where required
• Manage strategic relationships with logistics carriers, negotiating contracts, ensuring service quality and cost efficiency, and developing capacity plans for transportation needs in peak
• Support other ZigZag teams with their understanding of your carriers, their services & suitability as a partner for existing or new business opportunities
• Maintain the carrier information packs for your carrier portfolio keeping up to date with new carrier services, contribute to business cases for new carrier integrations, routes, services & solutions
• Partner with Sales, Implementation & Customer Success teams on new accounts, new or improved solutions or services
• Analyse, document & critique business & client processes, understand the requirements & play an active role in defining the most effective returns solution
• Prepare & present regular carrier performance & related reports, complete ad-hoc or administrative tasks as required
• Passionately represent our organisational culture, values and our exceptional reputation

Benefits

• 24 days of annual leave, plus bank holidays — with extra holiday days awarded for each full year of service (up to 6 additional days). And to celebrate you, enjoy a bonus day off on your birthday!
• BUPA Private Health Insurance
• Employee Referral Bonus scheme
• L&D Annual Budget and time to utilize it
• Summer Working Hour - Reduction of working hours during summer
• Working from abroad policy – up to 60 days in Europe and 30 days outside Europe
• Home Office Supplies - Support for setting up and maintaining a productive home office