Channel Account Manager I

Summary

Join Huntress, a fully remote global cybersecurity company, as a Channel Account Manager in the EMEA region. You will be responsible for driving customer loyalty, renewals, expansion, and satisfaction. This role involves working closely with sales and marketing teams to develop creative customer engagement strategies and collaborating with both customers and third-party reseller partners. The position requires strong experience in customer success, account management, or sales within the SaaS cybersecurity industry. Huntress offers a 100% remote work environment, generous benefits, and opportunities for professional growth.

Requirements

• 2+ years of experience in customer/partner success, account management, or partner or direct sales role, ideally focused on mid-market and below
• Strong experience in SaaS, preferably related to the cyber-security industry
• Experience with HubSpot or other similar CRM platforms
• Passionate about working with both customers and partners alike
• Strong bias to action and ability to get things done efficiently and effectively

Responsibilities

• Work with customers to be a trusted advisor delivering solutions that increase end-user satisfaction, Huntress solution adoption, and deliver exceptional quality service
• Build and maintain strong relationships with multiple contacts within assigned customer organizations
• Contribute to team goals around retention, expansion, and satisfaction
• Develop creative ways to engage with customers

Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (€480)
• Generous personal leave entitlements
• Digital monthly reimbursement (€111)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth