Channel Operations Associate

Summary

Join Glia's growing team as a Channel Operations Associate and play a key role in supporting the company's channel program. You will be responsible for managing the partner portal, onboarding new partners, providing training, and acting as the primary point of contact for partner inquiries. This role requires collaboration with internal stakeholders and involves managing partner certifications, tracking leads, generating performance reports, and contributing to process improvements. The ideal candidate will have 1-4 years of experience in channel operations or a related field, familiarity with PRM platforms, and strong organizational and communication skills. Glia offers a competitive salary, stock options, professional development opportunities, and a variety of team events.

Requirements

• 1-4 years of experience in channel operations, partner management, or a related field
• Familiarity with PRM platforms or similar software
• Experience with Salesforce or other CRM systems
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficiency in Google Sheets / Excel
• Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience)
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail

Responsibilities

• Onboard new partners and partner users to the PRM and provide training on its features and functionalities
• Act as the primary point of contact for partners regarding portal-related inquiries and issues
• Set up and maintain partner journeys
• Help track and manage partner certifications and compliance requirements
• Work cross-functionally with internal stakeholders (partner managers, enablement, product and partner marketing) to manage content and campaigns
• Manage channel leads process end-to-end: track lead-to-opportunity linking is correct, ensure adherence to rules of engagement, handle exceptions and document approvals, and validate commission levels
• Generate and analyze reports on partner performance and engagement using the PRM platform
• Contribute to the development and implementation of channel operations processes and best practices to improve partner experience and operational efficiency

Benefits

• Stock Options and Competitive Salary
• Professional development support (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
• Generous referral bonuses