Channel Partner Client Analyst

Summary

Join bswift as a Channel Partner Support Specialist and provide first-level system support, troubleshooting issues, resolving client questions, and performing release testing. You will ensure high-quality, timely support to create raving fans. Responsibilities include managing tickets and emails, troubleshooting bswift system issues, regression testing releases, and testing client sites. You will also take notes on calls, manage open items, review file failures, conduct system audits, and liaise with the bswift service center. Excellent communication, analytical, and problem-solving skills are essential, along with proficiency in Excel and experience in benefits administration or related software. The role offers a fun, flexible, and creative environment with opportunities for professional growth.

Requirements

• Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to operate and make timely decisions in an ambiguous, fast-paced work environment
• Ability to quickly sort through complex subject material
• Analytical skill-sets and ability to effectively use data for strategy
• Proficiency in Excel, VLOOKUPS, Pivot Tables

Responsibilities

• Support routine tickets and emails– responses typically reviewed for accuracy
• Troubleshoot bswift system issues
• Regression test releases with support from POD
• Test client sites to ensure proper functionality and quality
• Review bswift’s help guide to become familiar with the functionality, and use it to help solve client problems
• Keep up to date on all courses in Litmos, and complete Top Dog learning Path within Litmos
• Take notes on call and distribute to team(internal)
• Manage open items ticket log, and prepare for client status calls
• Review any daily file failures (email and tickets) distribute that information to the client and support the resolution
• Conduct system audits as needed
• Liaison with bswift service center to ensure quality resolution of client issues
• Other responsibilities as needed or requested by the client

Preferred Qualifications

Experience in benefits administration system technology, payroll, HRIS or related software preferred

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work