Chief of Staff

Summary

Join Human Agency as their Chief of Staff and help lead the company into its next phase of growth. This remote, full-time role will support both internal operations and high-touch client engagements, acting as a central point for strategy, execution, and communication. You will provide support to the CEO and executive team, guide cross-functional teams, and ensure projects move forward efficiently. The ideal candidate is an experienced operator, client-oriented, and comfortable managing various tasks. You will play a critical role in maintaining alignment, adaptability, and operational excellence within the organization. This position offers the opportunity to make a meaningful impact and grow alongside a company focused on purpose-driven work.

Requirements

• 5+ years of experience in operations, client services, executive support, or strategic planning roles
• Proven track record leading complex, client-facing projects with multiple stakeholders
• Strong familiarity with digital marketing, communications strategy, creative workflows, and product storytelling
• Able to manage designers and evaluate creative work with a discerning eye for design — though not a designer by trade
• High proficiency with tools such as Google Workspace, project management platforms (Asana, Notion), Webflow, and Slack
• Experienced in crafting polished, executive-level documents and presentations that clarify vision, drive alignment, and present information with strategic clarity
• Mission-driven with a desire to create meaningful, measurable impact
• Detail-oriented and analytical, with strong problem-solving instincts
• Adaptive, resourceful, and calm under pressure — especially in fast-paced or evolving environments
• Excellent communicator and relationship builder, capable of supporting both executive and client-facing work
• Able to hold strategic context while managing tactical execution

Responsibilities

• Partner closely with the Founder and executive team to drive key initiatives and organizational priorities forward
• Lead and support cross-functional efforts across internal teams and external contractors
• Maintain focus and accountability on short- and long-term goals during periods of transition, including parental leave coverage
• Bring a strong understanding of technology and AI, with experience translating complex concepts into strategic insights and impactful solutions
• Develop clear, high-quality executive-level presentations, strategies, and documents that articulate ideas, goals, and deliverables effectively
• Oversee execution of Human Agency’s service contract with multiple clients, including
• Marketing & Design : Manage designers and creative workflows; support strategy, asset creation, commercialization, and branding
• Template & Slideshow Development : Lead creation and iteration of flexible Google Slides toolkits and business presentations
• Website Support : Sprint management, copywriting, QA, Webflow coordination, and homepage takeovers
• Comms & Strategy : Provide interim comms leadership, business strategy advising, and client storytelling
• Ensure on-budget delivery, resource coordination, and strong client communication
• Track and manage time allocation against scoped hours and oversee cost escalations for overages or expanded work
• Design, implement, and optimize internal systems for tracking projects, timelines, and deliverables
• Manage staffing assignments and subcontractor contributions across multiple client workstreams
• Coordinate team updates, ensure clarity on priorities, and escalate blockers proactively
• Prepare agendas, presentations, and briefings for internal and external meetings
• Ensure the Founder’s voice is well-represented in communications during leave periods
• Synthesize complex information into actionable insights and clear documentation

Preferred Qualifications

• Bachelor’s degree, advanced degree, or equivalent professional experience in relevant fields considered
• Commitment to ethical practices and compliance with industry standards
• Occasional travel (10–30%) may be required, particularly for client activations and events