Chief of Staff

Summary

Join Pearl Talent as their Chief of Staff and lead the scaling of their internal systems, people, and performance. This fully remote, LATAM or South Africa-based role requires 3-4 years of experience leading operations in a high-growth startup. You will own cross-functional execution across various teams, manage a global team, build operational systems, and optimize internal tools. The ideal candidate is highly autonomous, organized, and possesses strong communication skills. Pearl Talent offers competitive compensation, performance-based bonuses, and a remote-first culture.

Requirements

• Based in LATAM or South Africa
• 3-4 years of proven experience leading operations in a high-growth startup
• Deep expertise with Zapier, Make, Airtable, Notion, Slack, and automation tools
• Experience implementing AI workflows or optimization tools
• Exceptionally organized with strong prioritization and execution skills
• Outstanding written and verbal communication in English
• Proactive, resourceful, and independent—comfortable leading without constant oversight

Responsibilities

• Own day-to-day operations across internal teams and client delivery
• Lead and manage a global team of 12+ offshore talent with clarity and accountability
• Build, document, and enforce SOPs, workflows, and scalable operational systems
• Oversee and optimize internal tools and automations using Zapier, Make, and Notion
• Ensure smooth cross-functional coordination across sales, content, and client success
• Drive exceptional client experience by ensuring communication and delivery stay on point
• Hire, onboard, and coach new operations team members as the company scales
• Proactively identify operational bottlenecks and implement continuous improvements
• Experiment with AI tools and workflows to drive internal efficiency
• Support the CEO directly with strategic operations, reporting, and scaling systems

Preferred Qualifications

• Have experience in agency or service-based businesses
• Know how to build Airtable dashboards or advanced automations
• Have worked in content or marketing operations
• Understand how to improve operational efficiency and profit margins

Benefits

• Competitive monthly compensation
• Performance-based bonuses tied to company milestones
• Direct exposure to founders, strategic initiatives, and business direction
• A high-trust, remote-first culture built around speed, growth, and ownership
• The opportunity to shape a growing startup’s systems from the inside out