Chief of Staff

Summary

Join Mozilla as the Chief of Staff to SVP, Strategy & Ops and become a strategic partner, driving execution across growth-critical domains. This senior role ensures coherence, speed, and impact across pivotal cross-functional initiatives. You will architect operating models, lead executive forums, and embed accountability frameworks, while also resolving bottlenecks and delivering outcomes. This is a builder-operator role requiring experience in business operations, strategic program management, or Chief of Staff roles within tech companies. You will collaborate with various teams, including Strategy, Monetization, Ops, Data, and Ads Product & Eng, to achieve strategic goals. The position offers a generous compensation and benefits package, including performance-based bonuses, rich medical coverage, retirement contributions, wellness days, and professional development opportunities.

Requirements

• 12+ years of experience in business operations, strategic program management, or Chief of Staff roles, preferably within product-led or mission-driven tech companies
• Experience running executive-level operations or complex programs involving multiple functions (e.g., strategy, marketing, product, data)
• Proven success managing high-visibility initiatives in ambiguous, evolving org environments
• Exceptional operator: able to zoom out to strategy and zoom in to execution bottlenecks—without skipping a beat
• Clear communicator, able to synthesize complexity into crisp plans and materials for execs and ICs alike
• Trusted influencer who can lead without authority in high-context, high-trust environments
• Systems thinker with a bias for structured execution, crisp prioritization, and unrelenting clarity
• Deep alignment with Mozilla’s mission and values
• Be proactive, move fast, communicate early, and ship results

Responsibilities

• Lead or co-lead cross-functional, high-impact initiatives within Mozilla Corporation (e.g., optimization projects, AI integration initiatives)
• Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures
• Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other MoCo execs
• Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins
• Ensure Strategy & Ops priorities are integrated into MoCo-level strategic planning, execution dashboards, and board-level communications
• Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews
• Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations across MoCo
• Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives
• Support org-wide storytelling by drafting SVP communications and presentation materials
• Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention
• Drive clarity, structure, and action in ambiguous or emergent strategic opportunities
• Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead
• Champion operating efficiency, working to “lift the load” across SODA teams by identifying redundant processes and unlocking execution velocity
• Role-model Mozilla’s culture of mission-first, high-trust, low-ego collaboration—driving cross-team accountability and alignment without drama
• A ct as a cultural barometer — surfacing emerging team dynamics, spotting where clarity or support is needed, and helping the SVP calibrate leadership energy/focus as the team expands its remit and internal influence

Preferred Qualifications

Prior work with executive leadership, boards, or strategy teams is strongly preferred

Benefits

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)