Chief Of Staff

Summary

Join Parloa as their Chief of Staff and serve as the key liaison between senior leadership and the management team, ensuring strategic objective alignment and execution. You will translate high-level goals into actionable projects, drive process optimization, and guarantee measurable results. Working closely with the leadership team, you will bridge the gap between strategic priorities and daily execution, lead cross-functional projects, and transform processes for enhanced customer centricity. You will also build and implement dashboards and KPIs to optimize commercial processes and drive organizational change. This role requires 5+ years of experience in a fast-paced environment, strong project management skills, and excellent communication skills. Parloa offers a dynamic team environment, hybrid work options, attractive compensation, professional development opportunities, and flexible working hours.

Requirements

• 5+ years of experience in a fast-paced, scale-up environment (ideally in operational roles or consulting with implementation experience)
• Experience in driving organizational change and process optimization, especially in customer-centric teams
• Strong hands-on project management skills, with a focus on measurable outcomes
• Empathy and excellent communication skills, able to align diverse stakeholders and lead change
• Fluent in English (German is a plus, but not required)

Responsibilities

• Bridge the gap between Joachim and the management team, aligning strategic priorities with day-to-day execution
• Lead cross-functional projects, ensuring they are set up and executed hands-on
• Transform processes from vertical silos to customer-centric, horizontal workflows across teams
• Work on building and implementing dashboards, KPIs, and other tools to measure and optimize commercial processes
• Collaborate with leaders to improve the efficiency of teams along the entire customer journey
• Drive organizational change with a focus on execution and pragmatic solutions
• Optimize operational processes, ensuring the organization can scale effectively in line with business priorities

Preferred Qualifications

• Background in consulting with operational experience in high-growth companies
• Experience working in DACH region with a focus on organizational transformation and process improvement

Benefits

• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days
• Attractive compensation package with equity options
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth
• Flexible working hours, 28 vacation days, and workation opportunities
• Regular team events, game nights, and other social activities
• A beautiful office with flair in the heart of Berlin or Munich with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals, and drinks