Chief of Staff

Summary

Join Lasso, a company tackling climate change through sustainable agricultural funding, as their Chief of Staff. This remote-to-start, full-time role involves working closely with the founders to scale operations, improve execution, and free their time for product and sales. You will oversee customer success workflows, ensure delivery quality, build and maintain internal systems, support strategic projects, collaborate on product improvements, and proactively solve problems. The position requires experience in consulting, finance, or startups, a proactive mindset, attention to detail, and strong communication skills. The ideal candidate will be highly organized, detail-oriented, and comfortable working independently and as part of a team.

Requirements

• 3+ years of work experience, ideally in consulting, finance, or startup(-like) environment
• Successful track record of working with high-performing teams that have addressed complex challenges
• A proactive mindset, you don’t wait to be told what to do, and you take initiative when you notice a gap
• An obsession with quality and a sharp eye for detail, you care deeply about getting things right, from strategy decisions to typos
• Ownership mindset regarding the company’s success, and solution mindset, and clear, upfront communication regarding issues
• Excited to receive, act upon, and give feedback

Responsibilities

• Own customer success workflows: coordinate customer onboarding, manage calls and updates, and translate conversations into clear tasks for supporting team members
• Ensure delivery quality: QA team output, surface gaps early, and close the loop with feedback
• Build and maintain internal systems: organize and improve tooling in Airtable, Notion, and Slack; create SOPs and processes that scale
• Support strategic projects: draft investor updates, perform grant funnel analysis, and conduct targeted market or grant research
• Act as a product collaborator: flag issues in tooling, lead light-touch A/B testing, and synthesize customer feedback for product improvement
• Anticipate and solve problems across teams, often before anyone else sees them
• Run operational hiring: source, screen, and coordinate interviews for grant writers, customer success, and technical roles

Benefits

• It’s also fun: we laugh a lot, joke around, and celebrate wins, both personal and professional
• We offer flexibility, lead with compassion, and support each other through the ups and downs