Chief of Staff, Customer Success

SWORD Health Logo

SWORD Health

πŸ“Remote - Portugal

Summary

Join Sword Health, a Forbes Best Startup Employer, as their dynamic Chief of Staff! Support the Customer Success leadership team in scaling their organization. You will drive the rhythm of the business, oversee daily operations, lead key projects, facilitate meetings, and collaborate across teams. This highly visible role requires strong leadership, communication, and strategic planning skills. The position offers a competitive salary, career development, flexible remote work, and various benefits. Based in Portugal, a valid EU visa is required.

Requirements

  • Bachelor’s degree in Business Administration, Economics, Finance, or a related field
  • Minimum of 5 years in a leadership role within Customer Success or a related field, with a proven track record of strategic planning and project management
  • Exceptional communication and interpersonal abilities
  • Strong leadership and team management skills
  • Excellent time management and organizational skills
  • Proficiency in problem-solving and decision-making
  • Ability to build and maintain relationships across all levels of the organization

Responsibilities

  • Act as the right hand and operational lead for the Sr. Director of Customer Success, providing strategic counsel, driving key initiatives, and stepping in on their behalf when necessary to ensure the effectiveness and alignment of the CS leadership team
  • Oversee daily operations within the Customer Success department, ensuring efficient execution of initiatives and alignment with company objectives
  • Responsible for overseeing key department projects and initiatives, ensuring timely and effective completion
  • Plan and execute strategic meetings, including leadership team sessions and team quarterly business reviews, ensuring productive outcomes
  • Collaborate with cross-functional teams to drive key decisions and outcomes, enhancing the overall effectiveness of the Customer Success organization
  • Regularly and proactively provide updates to the executive team and cross-functional partners, ensuring clarity, alignment, and timely delivery of both scheduled and ad-hoc reports
  • A demonstrated ability to support and facilitate business growth by aligning teams, optimizing processes, and driving strategic initiatives, contributing to scalable success

Preferred Qualifications

  • Experience in the healthcare or technology sectors
  • Familiarity with Saas, digital health solutions and services
  • Demonstrated ability to drive customer success initiatives and improve customer satisfaction metrics

Benefits

  • A stimulating, fast-paced environment with lots of room for creativity
  • A bright future at a promising high-tech startup company
  • Career development and growth, with a competitive salary
  • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
  • A stimulating environment with room for creativity
  • A flexible environment where you can control your hours (remotely) with unlimited vacation
  • Access to our health and well-being program (digital therapist sessions)
  • Remote or Hybrid work policy
  • Health, dental and vision insurance
  • Meal allowance
  • Equity shares
  • Remote work allowance
  • Flexible working hours
  • Work from home
  • Unlimited vacation
  • Snacks and beverages
  • English class
  • Unlimited access to our Learning Platform

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs