Counterpart is hiring a
Claims Specialist

Summary

The job is for a Claims team member at Counterpart, a management liability insurance platform. The role involves managing claims, building relationships with customers, directing assignments to experts, supporting data collection, identifying trends, offering feedback on processes, and ensuring brand representation. Requirements include professional experience in specified liability areas, bachelor's degree, law degree and professional designations preferred, state claim adjuster licenses, leadership skills, communication skills, remote work ability, and comfort with a paperless claims environment.

Requirements

• At least 3 years of professional experience
• At least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, Errors and Omissions Liability
• Previous carrier or broker experience is a plus
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed
• High level of personal initiative and leadership skills
• Exceptional time management, problem solving and organizational skills
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution
• Strong communication skills, both verbal and written
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%)

Responsibilities

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned
• Actively manage each claim assigned to produce the most timely and cost-effective resolution
• Build and maintain positive and productive working relationships with internal and external customers
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting service standards
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision

Benefits

• Unlimited Vacation
• Work from Anywhere
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance
• Book stipend
• Professional Development Reimbursement
• No working birthdays
• Charitable Contribution Matching