Client Account Manager

Summary

Join BlackCloak as a Client Account Manager and cultivate strong relationships with corporate clients. You will be responsible for maximizing client value, ensuring yearly renewals, and identifying growth opportunities within existing accounts. This role requires strategic account mapping, identifying key stakeholders, and acting as a trusted advisor. You will collaborate with internal teams and senior leadership to achieve revenue goals and maintain high renewal rates. The ideal candidate possesses extensive experience in software/SaaS sales to large enterprises and a proven track record of exceeding sales targets. BlackCloak offers a competitive salary, exceptional benefits, and a fully remote work environment.

Requirements

• 5+ years experience in software and/or SaaS sales to large enterprises
• BA/BS or equivalent combination of education and experience
• Track record of success consistently exceeding sales goals
• Ability to travel in non-pandemic times

Responsibilities

• Manage relationships with key clients across industries
• Create value-add through regular touchpoints
• Craft compelling reports on utilization and value-add stories
• Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
• Research and build new relationships within existing accounts, including with executive stakeholders
• Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
• Achieve ARR goals
• Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
• Meet and exceed upsell targets
• Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
• Prepare and deliver ongoing account renewal and revenue expansion forecasts
• Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
• Provide weekly utilization reports internally
• Report to clients monthly and quarterly, or weekly, as required

Preferred Qualifications

Experience with information security and online privacy a plus

Benefits

• 100% Remote Company
• 100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans
• Health Savings Account with BlackCloak contributions
• 100% Employer-paid life & short- and long-term disability insurance
• 401k with both traditional and roth options & an employer match for traditional contributions
• Company Equity
• Vacation and Sick Leave
• 10 Paid Company Holidays
• Wellness Days
• Paid Parental Leave
• Multiple off-sites and virtual events throughout the year
• In-home office stipend