Client Acquisition Manager

Summary

Join Grow Therapy as a Client Acquisition Manager and lead a team of new client booking specialists. You will be responsible for coaching and driving team performance, hitting booking targets, monitoring rep performance, developing rep skills, maintaining high CSAT ratings, and building a supportive team culture. This role requires expertise in motivating teams, a data-driven mindset, adaptability, and problem-solving skills. Grow Therapy offers a competitive salary, comprehensive health insurance, flexible working hours, flexible time off, company-wide winter break, mental health mornings, a wellness stipend, in-office meals and snacks, continuous learning opportunities, and the chance to help build a rapidly scaling start-up organization.

Requirements

• You’re an expert in motivating and creating a team culture that surpasses expectations through a natural ability to foster a collaborative and empathetic team culture that consistently delivers results
• You have a data-driven mindset and use analytics to improve best practices, processes, and team operations
• You thrive in fast paced environments because you’re able to leverage your adaptability and problem solving skills to navigate the most effective path forward
• You're an empathetic leader who prioritizes the well-being of both the team and customer experience, and aims to keep both top of mind when decision making

Responsibilities

• Coaching and leading our team of new client booking specialists to answer calls and convert callers into clients at a rate of 35%
• Hitting a target of 500+ bookings per week
• Monitoring rep in call availability and time on calls. >80% of on-call productivity daily excluding meetings, QA, breaks, and 1:1s
• Developing reps to see improvement with regards to conversation skills, and client problem solving
• Maintaining and exceeding a team average CSAT rating >90%
• Building a supportive and collaborative team culture that creates an engaging and fulfilling work environment

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities