Client And Account Manager

Summary

Join our rapidly growing organization as a detail-oriented Client and Account Manager/CSSM, preferably with healthcare or pharmacy experience. You will conduct client-facing meetings, support data gathering, manage file transfers, and implement major client accounts. Success in this role requires strong client relations, project management, presentation, and sales skills. The position is remote, requiring reliable high-speed internet and a dedicated workspace. Benefits include comprehensive health coverage, paid parental leave, life insurance, paid holidays, PTO options, tuition reimbursement, and a 401(k) match.

Requirements

• Two years or more of Account / Client Management with superior customer care and support
• Ability to pass Critical Thinking and Problem Solving assessment
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Proficient in Microsoft Office applications and Salesforce
• Superior customer care and support
• The employee must provide their own reliable, high-speed internet with sufficient bandwidth (25/25mp) to execute all job functions
• Additionally, the employee must provide a private workspace with a desk and chair, free from distraction

Responsibilities

• Collaborate with team members and clients to provide expertise in subject matter
• Act as the primary point of contact (POC) for clients, providing service information and resolution to client inquiries
• Provide customer service to clients and representatives on all accounts
• Oversee account management and transferring of sensitive client information from multiple systems, providing accuracy and maintaining confidentiality
• Build and maintain long-lasting client relationships
• Manage and understand billing and invoicing processes, preferably in healthcare
• Ensure timely and successful account Go-Live
• Assist with challenging client requests/escalations with professionalism
• Ability to manage multiple accounts and time-sensitive deadlines
• Complete all necessary continued learning and training requirements per department and company need
• Other essential duties as assigned

Preferred Qualifications

• Experience in healthcare or pharmacy
• Manage and understand billing and invoicing processes, preferably in healthcare

Benefits

• Eligible for benefits within 30 days
• Health (family)
• Dental
• Vision
• 100% Paid Parental Leave
• STD, LTD, Critical Illness and Accident
• Company Paid Life Insurance
• Company Paid Holidays (6)
• PTO cashout and rollover options
• Tuition Reimbursement
• 401(k) 100% company match up to 4% 90 days