Client Delivery Advocate, Analyst

Summary

Join iCapital's Data Solutions team as a Client Delivery Advocate Analyst, working in a dynamic environment to deliver high-quality products and services to clients.

Requirements

• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Excellent customer relations skills
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently

Responsibilities

• Analyze and explain portfolio performance results
• Conduct account level reconciliation, including research and resolution of all breaks, cancels, corrects
• Analyze private equity and hedge fund statements for input into system
• Consolidate data from multiple sources and custodians
• Provide accurate and timely statements and data entry
• Generate reports as needed
• Work with clients and partners to resolve data issues
• Develop and strengthen client relationships via client on-boarding, client account setup and training and day-to-day support and issue management
• Maintain software maintenance, system setup and configuration which includes new client setup, new financial account and asset set-up and classification, assisting in data feed management, creating custom reports based on client-specific needs and liaise with the vendor partners for enhancements, and system and data issues
• Work with the team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
• Establish operational effectiveness through the development and adoption of policies, procedures, and controls

Benefits

• Base salary range: $55,000
• Equity for all full-time employees
• Annual performance bonus
• Employer matched retirement plan
• Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling
• Parental leave
• Unlimited paid time off (PTO)