Remote Client Delivery Manager

Summary

Spry Methods is seeking a Client Delivery Manager to join their team remotely. The role involves representing NS2 to customers as the engagement leader, managing projects from sales handoff through post cutover support, understanding contract details, coordinating customer onboarding, documenting decisions and actions throughout the project lifecycle, and delivering project status as defined by NS2 Leadership.

Requirements

• Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence
• Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs
• Proven project management experience leading technical engagements
• Knowledge of cloud computing concepts, software, and systems (i.e. networking, virtualization, VMware, hypervisors)
• Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform
• Knowledge of SAP Software, implementations, upgrades, etc

Responsibilities

• Representing NS2 to customers as the overall engagement leader
• Managing the defined project scope, schedule, and delivery of engagements from sales handoff through post cutover hyper-care support as per the contract
• Understanding contract details and managing to in-scope requirements
• Managing all applicable technical and functional aspects of engagements
• Coordinating and facilitating customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required
• On-boarding customers into the NS2 ticketing system
• Documenting and managing decisions, actions, and issues throughout the project lifecycle
• Defining, documenting, and managing risks from identification through mitigation
• Coordinating and facilitating the following processes per NS2 guidelines: Build Sheet Management, Change Management, Escalation Management
• Delivering project and customer status as defined by NS2 Leadership
• Facilitating and / or participating in internal meetings and reviews as required
• Managing, tracking, and reporting on incidents, service requests, and ticket aging

Preferred Qualifications

• Program Management Professional (PMP) Certification
• Practical understanding of cloud architecture and IaaS operations model
• Knowledge of enterprise technology infrastructure (i.e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies)
• Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS
• Experience in a Managed Services environment
• Ability to interface with clients at the CxO level as required