Client Director

Summary

Join Nexthink as a Renewals and Upsells Account Director to lead executive relationship management for assigned accounts, oversee virtual teams, and achieve financial targets.

Requirements

• 10+ years of experience selling enterprise technology in a fast-paced and competitive market
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)

Responsibilities

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
• Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience
• Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services

Benefits

• 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
• Free access to professional training platforms to explore your interests and enhance your skills
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings
• Bonuses for referring successful hires after three months of continuous employment