Client Engagement Specialist

Summary

Join Harbor's growing team as a Client Engagement Specialist, focusing on strategic business development within the legal industry. You will build relationships with assigned accounts, understand their challenges, and present tailored solutions. This role is crucial for achieving growth by establishing Harbor as a trusted partner. You will collaborate with internal and external teams to expand business potential. Reporting to a Client Engagement leader, you will be responsible for developing and executing strategic plans, identifying opportunities, and managing the sales pipeline. Harbor offers a flexible work environment and comprehensive benefits.

Requirements

• 10+ years in B2B business development within large, complex organizations, ideally in the legal industry
• Proven ability to create and implement territory development plans, with a structured sales methodology (e.g., MEDDIC) and strong pipeline management skills
• Adept at forming and leading account pursuit teams, aligning stakeholders to address complex client challenges, and building loyalty with clients
• Deep understanding of the legal sector, especially large law firms and corporate legal departments, and the current trends and challenges they face
• Skilled in partnering with stakeholders across Delivery, Go-to-Market, and Operations to align on priorities and deliver cohesive client experiences

Responsibilities

• Develop and execute annual strategic plans for your assigned accounts and territory to ensure awareness of Harbor’s solutions and value
• Identify and Expand Opportunities: Uncover and act on whitespace within assigned accounts, positioning Harbor solutions to meet client needs and drive revenue growth
• Partner with Delivery team colleagues to open and advance opportunities to solve client challenges
• Cultivate and strengthen relationships with C-level executives, becoming a trusted advisor who understands their industry and strategic goals
• Maintain an active pipeline through opening, advancing and successfully closing new business; maintain regular and accurate forecast data that reflect a path to meet your assigned goals
• Execute to drive value from enterprise marketing activities – including events, growth marketing campaigns and community programs – to open and advance opportunities in your territory

Benefits

• Work remotely, or from our offices in Chicago or Moncton, with flexibility for US-Eastern or US-Central time zones
• Flexible paid time off
• Medical and dental insurance
• Retirement funding
• Professional development opportunities
• Join employee resource groups, DEI programs, and ESG initiatives that reflect our commitment to a supportive and inclusive workplace