Client Implementation Manager

Summary

Join our growing Onboarding Team as an Onboarding Manager! This role involves managing the onboarding of clients using our industry-leading sensor technology. You will work with internal and external stakeholders, ensuring smooth implementations and effective communication. The position offers opportunities for professional development and advancement within a world-class AI research team. The role is based in London with flexible work-from-home options. The salary range is £30,000-£35,000.

Requirements

• Possess superb communication skills
• Be data focused and able to manipulate data and provide analysis
• Demonstrate creative problem-solving skills
• Be demonstrably highly organised

Responsibilities

• Work with Workshop & Technical Operations team to execute complex onboarding plans to streamline the customer through our implementation phase
• Use tools to manage customers through onboarding ensuring key actions and milestones are met whilst effectively communicating progress internally and externally
• Uncover, document and resolve problems and subsequent solutions during the customers’ onboarding journey
• Curate in depth and informative handovers to handover the customer relationship effectively post deployment

Preferred Qualifications

• Have direct experience implementing complex hardware and software solutions
• Possess intermediate to advanced knowledge of Excel/Google sheets
• Hold a degree in a technical, scientific or analytical discipline

Benefits

• 25 days of holiday
• Flexible working hours and work from home
• Up to 30 days per year work from abroad
• Up to 3 flexible bank holiday days
• 3% employer pension contribution
• ��200 total working from home budget
• Enhanced parental leave
• Up to 3 ‘childcare’ or ‘dependant’ days per year
• Mental health support through Spill
• Discounted gym memberships through GymFlex
• ��50 per person per quarter team social budget
• Additional entertainment budget and company parties
• Office food and drinks
• Optional Bupa healthcare and dental care through salary deduction
• Eye care vouchers
• Seasonal Flu jabs
• Cycle to work scheme
• Payroll giving through salary sacrifice