Implementation Manager

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as an Implementation Manager, Accounting! You will lead end-to-end new client implementations, leveraging your project management, accounting, training, and teamwork skills. This role involves managing multiple projects, configuring the R365 platform, training clients, and ensuring successful project lifecycles. You'll collaborate with internal teams, de-escalate customer issues, and contribute to process improvements. Success requires strong accounting and project management experience, excellent communication, and a passion for technology. Restaurant365 offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Strong accounting background with 1+ years of bookkeeping experience
• A proven track record as a project manager, with the ability to prioritize and manage a pipeline of projects
• Flexible and adaptable based on the needs of the client and internal team
• Critical thinking and advanced problem-solving skills
• Ability to travel up to 25%
• Solution oriented mindset with ability to articulate under pressure
• Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation and to modify your teaching style to accommodate various levels of participants
• Strong technical aptitude with experience communicating across multiple platforms
• Strong organization and time-management skills, with the ability to work independently without supervision
• Love to problem-solve
• A passion for helping people get the most out of technology
• Prowess for conflict resolution

Responsibilities

• Manage multiple implementation projects
• Track progress and update project plans
• Setup and configure the Accounting modules of the R365 platform to meet the unique needs of the customers
• Train customers to be self-sustaining on the R365 platform
• Contribute to ongoing process documentation
• Master accounting features and tools within Restaurant365
• Provide industry, accounting, and solution expertise to customers and other team members
• Manage the full project lifecycle from kick-off to transition to Support and Customer Success
• Partner with the Operations Implementation Coach to ensure a smooth and complete project
• Identify and communicate success metrics and drive improvements to both client and process
• Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout
• Deescalate customer issues effectively and respectfully
• Other duties as assigned

Preferred Qualifications

• Restaurant/hospitality industry experience
• Saas Implementation Experience
• Previous R365 experience

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• $70,000 - $80,000 a year