Client Operations Analyst

Summary

Join Wellhub, a corporate wellness platform, as a Client Operations Analyst in their Business Transformation team in São Paulo. The team's mission is to improve client operational routines by creating scalable and standardized processes. You will analyze client data, support sales teams, and ensure operational alignments are followed. You will identify areas for improvement, lead projects, organize meetings and trainings, create process documentation, and collaborate with various teams. The role requires advanced Excel skills, problem-solving abilities, strong communication skills, and experience with client service and data analysis. Wellhub offers a flexible work environment, including hybrid and remote options, along with comprehensive benefits.

Requirements

• Reside in São Paulo
• Availability to go to the office when requested
• Advanced knowledge of Excel
• Proactive, focused, and client-oriented profile
• Problem solver
• Written and verbal communication skills
• Good at creating and managing relationships with people from different backgrounds, cultures, and hierarchical levels
• Analytical skills to understand numbers and extract insights from them
• Experience in creating presentations for different hierarchical levels
• Experience with everyday tools (Google Suite and Microsoft Office)
• Knowledge of SQL
• Knowledge of BI tools (Tableau, Looker, Matabase, etc...)
• Prior experience with customer service

Responsibilities

• Identify and map improvement points for the Operations team and the client pillar as a whole
• Conduct projects and initiatives, assuming responsibility for deliveries and coordinating actions with other teams as needed
• Organize meetings, office hours, and training sessions with stakeholders to address tasks, request support, communicate improvements, and align new processes
• Create documents to formalize improvements in processes, policies, and other definitions, in addition to monitoring ongoing projects and initiatives
• Collaborate with various teams within the organization, technical and non-technical, to ensure successful deliveries
• Develop solutions to increase the efficiency of the partner operations team, optimizing their time and implementing controls to reduce potential errors
• Manage expectations and overcome objections effectively
• Live the mission: inspire and empower other people by prioritizing your own well-being and that of your colleagues. Create a supportive environment where all people feel comfortable taking care of themselves and finding a balance between work and personal life

Preferred Qualifications

• Complete higher education is a plus
• Knowledge of business transformation projects is a plus
• Knowledge of process mapping is a plus
• Intermediate level English and Spanish is a plus

Benefits

• Wellness: Health insurance, dental insurance, and life insurance
• Flexible work: Hybrid-flexible and remote models are offered, with reimbursement for remote office setup
• Flexible schedule: Flexibility to adjust work hours based on personal schedules, time zones, and business needs
• Wellhub plan: Free Gold+ Wellhub plan and discounts on other premium plans
• Vacation/day off: Vacation after 6 months + 3 days off per year + 1 day off during your birthday month + 1 day off for each house anniversary (up to 5 days)
• Paid parental leave: Paid leave for parents, including adoptive parents
• Professional growth: Excellent opportunities for personal and professional growth
• Culture: Motivating and supportive atmosphere with people from diverse backgrounds