Project Growth is hiring a
Client Operations Specialist

Summary

The job is for a Client Operations Specialist at an e-commerce platform for the hospitality industry. The role involves managing partners, providing customer support, project coordination, problem solving, and utilizing tools. The position requires 2+ years of experience in account management, customer success, or an equivalent role, attention to detail, self-motivation, passion for the restaurant and hospitality industry, technical skills, problem-solving abilities, and remote work proficiency.

Requirements

• Experience: 2+ years of experience in account management, customer success, or an equivalent role
• Attention to Detail: Exceptional attention to detail with the ability to manage numerous projects and customers simultaneously
• Self-Motivation: Competitive and diligent self-starter with a desire to learn, grow, and excel in a fast-paced environment
• Industry Passion: Passion for the restaurant and hospitality industry is a must

Responsibilities

• Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance
• Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success
• Service Delivery: Support Senior Partner Managers in delivering tailored, effective levels of service to partners, addressing their unique needs and challenges
• Customer Support: Utilize FreshDesk to respond to end customer inquiries, providing timely and excellent customer service
• Project Coordination: Manage multiple projects simultaneously, ensuring all deliverables are met on time and within scope
• Problem Solving: Quickly identify and solve problems, demonstrating the ability to pivot with ease in a fast-paced, small-team environment

Preferred Qualifications

• Previous experience in the food and beverage (F&B) or hospitality industry is a plus but not required
• Knowledge of tools and platforms such as Squarespace, Airtable, or FreshDesk is a plus

Benefits

This role offers an exciting opportunity for a Client Operations Specialist to make a significant impact on the growth and success of our client's restaurant and merchant partners