Globant Commerce Studio is hiring a
Client Partner Account Director

Summary

Join our team as a Client Partner and leverage your end-to-end knowledge of Commerce and Digital to develop strategic relationships with our suite of Enterprise grade customers. As their trusted partner and advisor, you will proactively engage stakeholders to map out strategies and help our customers gain competitive advantage and market share.

Requirements

• 5 years of hands-on experience in similar Agency or within broader Consulting, Commerce, Digital, PR, Content or broader Media
• Experienced in running and developing a P&L based professional services business
• Thought Leader in the space of Digital Transformation
• Proven track record of successfully managing and growing accounts
• Proven deep industry expertise in leading Digital Transformation engagements - at least in one of the following verticals: Manufacturing, Health & Life Sciences, FMCG, Retail or Media
• Proven track record in achieving business goals within a matrix environment and a mixed team of onshore and offshore resources
• Passion for delivery of high-quality technology solutions to solve business problems
• Familiarity with Professional Services delivery models and methodologies
• Deep understanding of Digital Transformation and how Digital Transformation can help clients to increase the experience for their customer
• Experience in building relationships at various levels, along with superior written and verbal communication skills and the ability to influence others

Responsibilities

• Directly own, sponsor, and develop the services business on key services clients
• Ultimate accountability for all work sold and delivered to the client
• Drive services up-sell and services renewal business
• Identify opportunities for deepening the client relationship through innovation, and the adoption and use of strategies
• Ensure outstanding delivery to the client by overseeing all delivery engagements
• Develop a customer roadmap, that helps the client to realise the full value of our companies’ services
• Manage client relationships and expectations with a clear focus on creating a great client experience
• Manage scope and identify/mitigate risks
• Handle escalations and negotiations with the customers, as required
• Constantly think of creative ways to improve our relationships with our clients and grow client business
• Partner with clients to develop their goals, adding strategic value and ensuring that they get the best results from the collective agency team
• Develop strategic account plans for the customers within your assigned portfolio, including growth opportunities identification, action planning, and business growth forecast
• Monitor industry trends, competitive landscape, and identify risks to the business, taking pre-emptive action to mitigate

Benefits

• Remote Work Opportunities with ultra-flexible working culture
• Semi-Annual Performance Review, 360 Feedback, and Individual Growth Roadmap
• Multiple learning opportunities and Professional Certification Programs
• Working as a part of a Global team in a Multicultural Environment
• Unlimited Paid Annual Leave (after first 12 months of employment)
• Gifted Birthday Leave