Livefront is hiring a
Client Partner, Remote - United States

Summary

Livefront is seeking an outstanding Client Partner to join their team. The successful candidate will take ownership of client outcomes, communicate Livefront's value proposition, manage communication between the client and Livefront, earn deep client relationships, nurture new relationships, provide counsel to digital product leaders, define outcomes in partnership with clients, craft Statements of Work, lead quarterly business reviews, keep a pulse on competitive analysis, take accountability for the health of the client relationship, identify and pursue new business opportunities, collaborate with Livefront teams, and bring authoritative expertise in digital product strategy and management.

Requirements

• Experience working in both sales-focused roles and delivery-focused roles to appreciate the blended nature of this role
• Experience in a client services organization focused on digital product strategy, design, and development
• Ability to direct and manage multi-million dollar engagements comprising multiple work streams for large, complex organizations
• Experience working on consumer-facing native applications for iOS and/or Android, plus an extensive knowledge of both platform’s features and capabilities
• Ability to cultivate relationships and win influence at the executive level, especially in large organizations that are dynamic and complex
• A knack for developing new relationships and networking into people we don’t yet know
• Deep appreciation and direct experience with digital product design, strategy, and development—preferably with a background in product design, product management, or engineering
• Proven experience in account management with a list of long-term client references
• Proven account management experience with enterprise organizations
• Strong presentation skills, including sales pitches and negotiations
• Ability to gather and synthesize both qualitative and quantitative data to uncover new insights about user behavior and business opportunity
• Ability to be persuasive using data and informed storytelling to influence decision-making
• Ability to articulate what great digital products/strategy looks like, and why
• An uncanny ability to predict risks, challenges, and obstacles associated with custom software design and engineering work
• Skill in communicating new perspectives to clients that reframe and challenge their perspective on digital products and how they are built and/or brought to market
• Demonstrated ability to build and nurture great relationships with clients
• Natural leadership tendencies, including fostering and modeling successful habits and behaviors across your surrounding delivery team
• A self-motivated and results-oriented mentality
• Willingness to travel to client sites and industry events (<25%)

Responsibilities

• Take ownership of client outcomes by deeply understanding our clients’ business needs and placing our team in a winning position to partner with the client to accomplish their goals
• Communicate Livefront’s value proposition within our client organizations through presentations, conversations, and other day-to-day impressions
• Manage communication between the client and Livefront with the intention of building trust and meaning—this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback
• Earn deep client relationships through delivery excellence, expertise, and trustworthiness
• Nurture and develop new relationships within our client organizations through networking, referrals, and active outreach
• Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them
• Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes
• Craft Statements of Work for engagements that solve clients’ needs, align to the strengths of Livefront’s processes and methodology, and put our team in position to do our best work and drive impactful outcomes
• Lead quarterly business reviews with key client accounts
• Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains
• Take accountability for the health of the client relationship, serving as an escalation point when needed
• Identify and pursue new business opportunities within client organizations through account management best practices
• Collaborate with Livefront product strategists, product managers and other delivery team members and guide their efforts to execute on strategies that truly fit our clients’ product needs and goals