Client Partner

Summary

Join Livefront as a Client Partner and help companies design and build world-class digital products. This senior-level role offers remote work opportunities and involves managing client relationships, communicating Livefront's value proposition, and ensuring successful project delivery. You will be responsible for building trust, nurturing relationships, providing counsel to digital product leaders, defining outcomes, crafting Statements of Work, and leading quarterly business reviews. The ideal candidate possesses extensive experience in client services, digital product strategy, and account management, along with strong communication and presentation skills. You will be instrumental in identifying new business opportunities and driving account growth. This position requires a deep understanding of digital product design, strategy, and development, as well as the ability to navigate complex organizational dynamics.

Requirements

• Experience working in both sales-focused roles and delivery-focused roles to appreciate the blended nature of this role
• Experience in a client services organization focused on digital product strategy, design, and development
• Ability to direct and manage multi-million dollar engagements comprising multiple work streams for large, complex organizations
• Experience working on consumer-facing native applications for iOS and/or Android, plus an extensive knowledge of both platform’s features and capabilities
• Ability to cultivate relationships and win influence at the executive level, especially in large organizations that are dynamic and complex
• A knack for developing new relationships and networking into people we don’t yet know
• Deep appreciation and direct experience with digital product design, strategy, and development—preferably with a background in product design, product management, or engineering
• Proven experience in account management with a list of long-term client references
• Proven account management experience with enterprise organizations
• Strong presentation skills, including sales pitches and negotiations
• Ability to gather and synthesize both qualitative and quantitative data to uncover new insights about user behavior and business opportunity
• Ability to be persuasive using data and informed storytelling to influence decision-making
• Ability to articulate what great digital products/strategy looks like, and why
• An uncanny ability to predict risks, challenges, and obstacles associated with custom software design and engineering work
• Skill in communicating new perspectives to clients that reframe and challenge their perspective on digital products and how they are built and/or brought to market
• Demonstrated ability to build and nurture great relationships with clients
• Natural leadership tendencies, including fostering and modeling successful habits and behaviors across your surrounding delivery team
• A self-motivated and results-oriented mentality
• Willingness to travel to client sites and industry events (<25%)

Responsibilities

• Take ownership of client outcomes by deeply understanding our clients’ business needs and placing our team in a winning position to partner with the client to accomplish their goals
• Communicate Livefront’s value proposition within our client organizations through presentations, conversations, and other day-to-day impressions
• Manage communication between the client and Livefront with the intention of building trust and meaning—this includes having the hard conversations, contributing to ideation sessions, and generating constructive feedback
• Earn deep client relationships through delivery excellence, expertise, and hospitality to establish trust
• Nurture and develop new relationships within our client organizations and in collaboration with our business development team through networking, referrals, and active outreach
• Provide counsel and perspective to digital product leaders within our client organizations, serving as a value-added advisor to them
• Define outcomes in partnership with our clients and ensure our internal teams deliver on those outcomes
• Craft Statements of Work for engagements that solve clients’ needs, align to the strengths of Livefront’s processes and methodology, and put our team in position to do our best work and drive impactful outcomes
• Lead quarterly business reviews with key client accounts
• Keep a pulse on competitive analysis and market research to understand customer needs and industry trends within our client domains
• Explore and advise clients on the practical application of AI and other emerging technologies that can enhance their digital experiences and improve business outcomes
• Stay informed on trends in AI-enabled product innovation and translate those insights into opportunities for clients
• Take accountability for the health of the client relationship, serving as an escalation point when needed, while providing regular updates to the broader growth team at Livefront
• Identify and pursue new business opportunities within client organizations through account management best practices
• Collaborate with Livefront product strategists, product managers and other delivery team members to execute on strategies that truly fit our clients’ product needs and goals
• Bring authoritative expertise in the realm of digital product strategy and management, offering your wealth of knowledge for the benefit of our internal and client teams
• Ask for new business, both with our current client relationships and across other business units or teams within the client organization
• Be responsible for account growth within a portfolio of client relationships, driving expansion on the project level (renewals and expansions of the current project scope) and the org level (new projects with new stakeholders within the same client)

Benefits

• Compensation is $130,000 - $150,000 a year
• This role includes an incentive plan