Client Partner

Summary

Join Netguru as a Client Partner and contribute to our mission of helping entrepreneurs build beautiful software. This role focuses on growing business within a specific market vertical, leading the full sales cycle, and building strong client relationships. You will be responsible for generating new opportunities, creating account growth plans, and co-creating financial strategies. The ideal candidate possesses at least 5 years of experience in IT software sales or consulting within the retail industry, a proven track record of closing deals, and exceptional communication skills. Netguru offers a remote-first work environment and various benefits, including paid time off and access to the WorkSmile platform.

Requirements

• At least 5 years of experience in a similar position in IT software sales or in a consulting role in a retail industry with direct revenue accountability
• Experience in building opportunities pipeline through outbound activities - market research, business analysis, networking, and referrals
• Experience in leading full sales process – from prospecting through deal signing to managing and growing the existing business
• Proven track record of closing business deals exceeding 1M PLN and identifying cross-selling and up-selling opportunities within managed accounts
• Experience in working with the companies at different growth stages - start-ups, scale-ups and enterprises. Practical knowledge on how to approach, win and manage the cooperation with each type
• Well-established network within an industry and an ability to build a strong network within the accounts
• Good understanding of the new technologies
• Practical skills in building business proposals
• Hands-on experience in crisis and conflict management
• A proven track record of identifying and winning accounts exceeding 1.5M euro in annual value
• Ability to build and convey the vision in a compelling way and strong negotiation skills
• Honest, transparent and professional approach that fits our organisational culture
• Exceptional communication and interpersonal skills to build relationships based on mutual trust with customers and colleagues
• Excellent command of written and spoken English (CEFR C1+)

Responsibilities

• Grow business within an assigned market vertical or account base
• Lead the full sales cycle (from prospecting, through winning to existing customers management and expansion)
• Generate new opportunities through outbound activities and effectively convert marketing generated leads
• Partner up with domain experts to consult clients’ executives on their needs and identify commercial opportunities
• Build commercial proposals and lead negotiations to start long-term, value-based business relationships
• Act as a business partner, nurturing relationships with existing clients and watching over exceptional customer experience on a daily basis
• Create and execute account growth plans for a portfolio of prospective and existing customers
• Co-create and execute financial strategy (margin and revenue) for a portfolio of accounts
• Co-create specific service offerings, as a part of the go-to-market strategy
• Stay relevant to the customers by keeping up with the latest industry trends, networking though industry webinars and events
• Work to a set of KPIs including revenue, margin and NPS

Preferred Qualifications

• Experience in planning and executing strategy for selling to a new industry/country and building new services offering
• Good understanding of the Account-Based Sales approach
• Working knowledge of Salesforce, Hubspot, LinkedIn, Outreach.io or other CRM systems
• Able to present company at external conferences and maintain professional social media presence
• Experience in working in a remote-first culture

Benefits

• Access to the WorkSmile platform offering benefits adapted to your preferences
• Discounts on Apple products
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences
• 20 paid days off